Blog
Information you can count on
12 March 2020
The number of coronavirus cases continues to rise in the UK and around the world…
12 March 2020
5 March 2020
Customers demand faster, simpler ways to engage with companies and resolve issues….
5 March 2020
28 February 2020
Effective script ideas for your Contact Centre
Call center agents must be ready to handle a variety of situations and customer interactions…
28 February 2020
12 February 2020
Why moving over to the Cloud is beneficial for your Contact Centre
Cloud is a central point in which inbound and outbound…
12 February 2020
11 February 2020
Customer's, the Key to your Success!
There are many organisations out there that talk about multi/omni-channel, AI, Chatbots …
11 February 2020
6 February 2020
Is AHT still a common target in the Contact Centre industry?
Let’s look at some of the ways you can reduce your AHT in the contact centre…
6 February 2020
6 February 2020
How to define and create a Business Strategy
Contact centres are diverse and highly complex organisations that are…
6 February 2020
28 January 2020
The advancement in technology is growing rapidly and so is the cloud-based contact …
28 January 2020
23 January 2020
6 Top Tips for modernising your Contact Centre in 2020
Contact centres are a fundamental aspect of modern business…
23 January 2020
16 January 2020
4 uses of Artificial Intelligence in the contact centre
Artificial Intelligence is a software that performs, thinks, talks and acts like an agent…
16 January 2020
10 December 2019
7 games to liven up the contact centre
Whether your advisors are inbound or outbound, you can boost morale…
10 December 2019
10 December 2019
29 mistakes that your contact centre might be making
We all make mistakes… so it’s best to identify them before rather than later…
10 December 2019
4 December 2019
SMS technology in call-back communication
As people get on with their day-to-day lives, whether that be going to work…
4 December 2019
4 December 2019
Using Messaging in your customer service strategy
Messaging has become a popular way for companies to…
4 December 2019
4 December 2019
Chatbots supporting your Live Chat service
So, let’s be clear about what Live Chat is and what Chatbots are…
4 December 2019
8 July 2019
Agent up-selling and cross-selling
Your TV box doesn't seem to be working at home, the big game is on…
8 July 2019